AI Meets ECM
The integration of artificial intelligence (AI) is opening up new possibilities in Enterprise Content Management (ECM). Modern AI technologies help companies process documents more efficiently, manage content more intelligently, and make better-informed decisions. As an experienced OpenText partner, we support you in future-proofing your existing ECM system—for increased efficiency, improved data quality, and long-term business success.
Practical Use Cases for AI in the ECM Environment
Analysis and Aggregation of Content
AI-based ECM offers the ability to analyze and summarize content within the context of a specific process (workspace), saving users from time-consuming research.
Intelligent Contract Management
With the use of AI, key contract information such as terms, notice periods, or special clauses can be automatically identified and extracted. This not only simplifies the management of large volumes of contracts but also reduces risks and creates transparency around deadlines and obligations.
Optimization in Customer Service and Service Centers
Chatbots and digital assistants with access to archive systems and knowledge databases enable fast and accurate responses to customer inquiries—around the clock. This improves service quality while relieving the support team of repetitive tasks.
Automated Invoice Processing
Using intelligent text recognition (OCR) and AI algorithms, invoice data is automatically read, validated, and transferred to downstream ERP systems. This enables end-to-end, seamless processes with fewer errors and faster processing times.
Doctra is your specialist for OpenText and SAP.
Doctra is your specialist for your CCM projects
20+ years of technical and strategic experience
End-to-End Consulting and Support
From Concept to Implementation in no time
The Challenges
Information Overload and Increasing Demands
Today, companies are faced with the task of processing large volumes of information securely, quickly, and in compliance with regulations. Traditional ECM systems are increasingly reaching their limits.
Typical challenges include:
Without intelligent support from AI, opportunities for increased efficiency, risk reduction, and competitive advantages often go untapped.
- Manual document processing is time-consuming and error-prone.
- Relevant content is difficult to find—even with structured storage.
- Decisions are often based on incomplete or outdated information.
- Compliance requirements and legal regulations are becoming more complex.
Without intelligent support from AI, opportunities for increased efficiency, risk reduction, and competitive advantages often go untapped.
Our Response
Intelligent ECM Extension with Leading AI Technologies
To address the challenges of modern information management, Doctra offers innovative solutions for integrating artificial intelligence into existing OpenText ECM systems. We leverage market-leading technologies such as OpenAI GPT, Microsoft Azure OpenAI, Google Gemini, or industry-specific large language models (LLMs) to make your content and document processes smarter and more efficient.
Comprehensive Support from Concept to Implementation
We support you from the initial idea through to full implementation—starting with a thorough analysis of your current ECM architecture. Based on this, we define suitable AI use cases, such as automatic document classification, intelligent metadata enrichment, or the use of chatbots with direct access to archived content. Automated summaries, translations, and smart decision-making support for recurring tasks can also be seamlessly integrated.
Flexible Integration into Your System Landscape
Technically, we implement the AI extension of your ECM platform either via OpenText Aviator solutions, direct integration with leading LLMs, or—particularly in SAP environments—through integration with SAP Joule, SAP’s AI assistant.
Measurable Benefits in Efficiency, Quality, and Innovation
By closely linking ECM and AI, you benefit in multiple ways: processes are automated, data quality improves, compliance requirements are easier to meet, and your employees gain valuable time for more strategic tasks. At the same time, you secure a crucial innovation advantage—by adopting state-of-the-art technologies early on.
Questions about AI Integration
How can Artificial Intelligence (AI) and Enterprise Content Management (ECM) improve efficiency?
By automating manual tasks, work processes are accelerated and employees are relieved of routine activities.
How does AI-powered ECM enhance compliance?
Intelligent content monitoring ensures better adherence to legal requirements and internal company policies.
What benefits does AI-based document analysis offer for data quality?
Artificial intelligence automatically detects and corrects errors and inconsistencies, resulting in significantly improved data quality.
How does the use of AI and ECM help reduce costs?
Optimized processes and lower error rates reduce processing times and, in turn, lower overall costs.
What strategic advantage does the early adoption of modern AI technologies offer?
Early implementation of cutting-edge technologies gives companies an innovation edge and strengthens their competitive position.
Doctra works end-to-end
Business Consulting
A good solution emerges when people take the time to analyze company goals and compare them with suggestions about „best practices". At Doctra, we are familiar with a wide range of business processes from many projects and know how these can be implemented technically and organizationally. Our many years of close collaboration with SAP and OpenText enables us to seamlessly implement your projects and work with you to develop long-term strategies.
Implementation
We don’t just advise; we implement what we recommend. We implement solutions together with you that match the requirements of your company. We ensure that the solutions are optimally integrated into your infrastructure with OpenText and SAP. So that a long-term and smooth operation is possible.
Managed Services for a smooth operation
The operation of a complex ECM system can present a company with a variety of challenges. From providing the infrastructure, performing maintenance tasks such as updates and upgrades, to making configuration changes. At Doctra, we not only assist with project work but also support system operations with our expert knowledge. We offer both on-demand support through our support service and, if desired, we can also take over the ECM system operation for you. With Doctra Managed Services, you receive a professionally managed ECM infrastructure with clearly calculable monthly costs, without any surprises.
Managed Services in Detail